Reimbur*****t for delivery

We bought couches at Rochester Menlyn for R37 000 plus table for R4000. The service was all excellent and promises were made by the sales consultant. Purchase was made on a Sunday 15 November and we were told delivery to my home address would be R850 and that items will be delivered before Friday the 21st of November 2025 as we were given 3 working days. Payment for delivery was made but come Thursday or Friday morning no delivery was made. We followed from Thursday we were taken from pillar to post until we were advised that we can pick items on our own at the factory facility in Pretoria and delivery amount would be refunded.

I hired a trailer for R500 and put fuel on my bakkie for another R500 as I am coming from Kwagga MP. Until this day l haven’t been reimbursed for my delivery amount infact am being told stories that the delivery amount also includes warranty and so forth, but my concern is l was promised 3 working days to expect delivery and had to cough out another R1000 on my own to go collect the items but still am not being refunded the delivery amount, l find this unfair.