refusing to refund but delivering damaged goods

Rochester doesn't want to refund me my money yet they keep on sending me damaged couches, its not even a year since I made the biggest mistake of buying furniture from Rochester. The suite in question has been returned 4 times. Last week on Saturday the 07th November 2015 I was told I will receive a new suite and instead they delivered damaged couches which were dirty and full of stains, I refused to sign for those couches and immediately sent them an email with pictures of the couches and thus far I haven't been getting joy as the warehouse keeps on sending s**** to me, the branch manager came to inspect the last s**** that was forwarded and his been trying to get the issue resolved but the warehouse seems to be taking my consumer's rights for granted. I rejected the couches and I need those dirty old damaged s**** to be collected ASAP. Rochester has proved to be ********* and they do not care about their customers, the show rooms are decorated with beautiful, quality products but you receive from the warehouse is the opposite. I mean the couches were wrapped in plastic not in a sack and had tape which clearly indicated that those were second hand goods. Fetch them today.