Refund on unavailable stock

I bought 6 chairs on the 16th January 2022 at Rochester Mall @ Carmival. On the 17th I received message informing me that they do not have stock I must not collect. My question was how do they process a transaction without stock. Sure their warehouse system should be linked to the stores system. I requested a refund because I couldn't not wait for the period of two weeks or so. I was informed the refund will be processed within 7 to 10 days. On Tuesday the 25th January I received follow-up message form sales lady to check if I received the money. My answer was no, she checked and came back to me to say it will only be processed on Thursday I should receive it later on the 27th or on Friday the 28th. I still haven't received my refund. Rochester took my money in less than a minute but it takes them more than a week to refund me. Rochester may you pay back my money. Or is this your way of robbing people by making us pay for none stock.

My experience with Rochester is very bad. I gave you benefit of a doubt now. I will never step in your stores again and children will know about this experience and others of cause.