Refund Not Processed & Formal Complaint – Rochester New Market

I recently purchased a couch from Rochester New Market and was assisted by the store manager, Solly. The couch was never delivered as agreed. As a result, I returned to the store and cancelled the transaction, formally requesting a refund. Solly assisted me and had me sign cancellation documents. However, several days later, after receiving no communication or refund, I contacted the Rochester head office only to discover that nothing had been logged or processed on their system regarding my cancellation or refund request. When I contacted Solly to query why my refund had not been processed, instead of providing assistance or clarification, he responded in an unprofessional manner and insulted me. This experience has been extremely frustrating and disappointing. Not only was the delivery not fulfilled, but the refund process was not handled, and I was treated disrespectfully when I followed up about my money. I am requesting: Immediate processing of my refund Written confirmation of the refund timeline An internal review of how this matter was handled I trusted Rochester as a reputable furniture retailer, and this experience has severely damaged that trust. I look forward to urgent resolution.