REFUND IN WAITING, NO COMMUNICTION, NO FEEBAC, EMPTY PROMISES !!!!

I bought a work station on the 09/04/2021. The store did not have stock in the house, and was advised to pay for it and go to collect from their JD warehouse in Rosslyn. Saturday the 10th, I drove to Rosslyn only to find out that the warehouse does not stock either. The same Saturday I drove back to Rochester, and they said it picks up as available on their system. As it was already late, I was told that they will call the warehouse on Monday and call me back. Tuesday afternoon still not haven't received a call back, I drove to Rochester. Apparently no stock available and they didn't know how long is it still going to take them to received new stock. We agreed to cancel the transaction for a refund. But they could do a refund if I have a letter from the bank confirming that I bank with them. This is actually nonsense as I was not requested this letter when I made payments. I anyway went to the bank for the required letter, and submitted the letter on Thursday the 15th, and was told that the regional manager will call me to find out the reason for the refund, which also makes no sense. If their documents says no stock available, why should I explain the refund. waited the whole weekend for a call or the least the refund. . On Monday the 19th of April, I sent my son to go to Rochester to go ask progress on this transaction. He was told that the money will be transferred into my bank account on Tuesday. To date I have not received any call from Rochester nor any refund from them.