REFUND COMPLAINT

Bought a couch at Fourways crossing on the 27/11/2020 expecting delivery after 3 working days -the couch was not delivered with no communication of what was the hold up. The following day we cancelled the order at the store. Went shopping at the Rochester Factory outlet in Strubensvaley-picked what we loved and requested that our money to be transferred from Fourways shop. That was agreed upon and informed of the refund process, as per we didn't utilize all the transferred money. Completed the refund form and submitted all documents for the process to begin.

The shop was supposed to process the refund the following day -however that was not the case , instead they only processed it 3 days after.

Complain lodged with the customer service 14/12/2020 ***-They advised that their turnaround time for feedback is 48 hours. 17/12/2020 called customer service ,was informed no feedback has been provided and advised that no refund has been flagged for authorization. Called the finance depart *** they advised that they are unable to trace the refund as they only deal with credit accounts. They referred me back to the *** spoke to Rene she advised that they only load the query and send to the relevant department.

Totally dissatisfied with the service -the company is not transparent with heir procedures and do not adhere to their turnaround time for feedback