MT
Mezzrow T
1 reviews | Active since Jan 2016
22 Jan 2016, 13:00
REFUND!
I bought some furniture a while ago, made payment and WAITED for delivery..after investigating the delays, i was told that the items i ordered and paid for were out of stock. I was willing to wait for the furniture to arrive, but with no communication from their side, I began calling them, everyday, every week for answers, but each time, i was given vague and invalid reasons why they took payment and never advised they were out of stock of the items i was paying for! <br> <br> after enough stressing and realising i might wait forever - i decided to pull out and asked for a refund...I am still waiting, and obviously have not been hearing from them. I need my money back - no furniture right?!
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Replies (1)Rochester Home Decor's replyOfficial
22 Jan 2016, 14:12Hello mezzrowthobejane,
Thank you for bringing this complaint to our attention.
Your refund has been processed today and will reflect in your account within 72 hours depending on your financial service provider.
We apologise for any inconvenience caused.
Kind regards
Rochester management
Thank you for bringing this complaint to our attention.
Your refund has been processed today and will reflect in your account within 72 hours depending on your financial service provider.
We apologise for any inconvenience caused.
Kind regards
Rochester management
Rochester Home Decor's reply22 Jan 2016, 14:12
Official
Hello mezzrowthobejane,
Thank you for bringing this complaint to our attention.
Your refund has been processed today and will reflect in your account within 72 hours depending on your financial service provider.
We apologise for any inconvenience caused.
Kind regards
Rochester management
Thank you for bringing this complaint to our attention.
Your refund has been processed today and will reflect in your account within 72 hours depending on your financial service provider.
We apologise for any inconvenience caused.
Kind regards
Rochester management
