REFUND

During July 2017, i made a laybye of a lounge suit at Rochester furniture shop in wonderpark, amounting to R21,000. I paid deposit on the same day and I used my bank card to make a payment. From that day around July 2017, i was paying a montly amount of R5000.00 until the last payment of around three thousand and something rands. My last payment was in January 2018.

I waited for the delivery of the goods bought to this day i am still waiting.

I received a call during April 2018, from a lady by the name of Tryphina from JDG, and she informed me that she is investigating a ***** case again sales person by the name of Lucky and my laybye account is affected. She requested all the documentation which I forwarded and waited for month without anyone communicating with me or atleast feedback of the progress of the investigation. I decided to call and enquired, i was told that some of the cases were closed and clients were refunded.

I went to Rochester Wonderpark and enquired why i was not refunded like other clients, they also wanted the proof of payments and the affidavit, and the entire story of what happened, in which i provided them with all that, to this day nothing has been communicated to me.

I thought that Rochester is a company with a very good reputation, but the treatment i received after being an honest customer, that becomes very questionable. I deserve to be refunded the money i paid, i am tired of being requested to submit the proof of payments for not apparent reason.

That is my hard earned cash, and i want my money, before i sought legal assistance, which will be more expensive for the company as it will include legal fees. My contact numbers are ***, i will be waiting for your call.