Questionable Quality matched with absent service

We bought a bed, headboard, daybed as well as dining set from the Rochester in Fourways and the service we received while making the purchase and paying was great. The after sales service, however, leaves very little to be desired. In under a year of usage, our bed has springs sticking out of the edges and feels as though you’re sleeping on the actual coils. The daybed too, shockingly, has one very sharp piece of spring sticking out. I went into the store to report the problem and was given a number to call for repairs. I called this number on 17.12.2020 and 47 minutes later was given reference numbers: RO-A+-*** for the daybed; RO-SLEE-*** for the bed. The lady I spoke to also said I would be contacted within 48 hours for inspection arrangements to be made. No one got in touch with us so I again called the same number a week later and was told that a note had been made onto the system for someone to get in touch with us. Nothing. I, again, called in and asked to lay a complaint and was given reference number: *** and assured that someone would get in touch with us to get the matter resolved. Nothing. My partner then called in 2 weeks later requesting to speak to Manager, but was told that the Manager was unavailable so he instead asked for an email address on which to contact him. The email address given was: *** - he later informed us that he is a Team Leader and not a Manager so even that simple ask was met with complete disregard. After an unsuccessful attempt by Tshepo to assist us, we were then contacted by his Manager (cue music). After this conversation, the daybed was collected on 16.01.2021 and we were told to go into the Rochester in Fourways where store credit would be arranged so that we could replace it. We went into the store was told that us simply being given store credit would disturb world order so we would have to wait for the warehouse to either repair or reorder the daybed. Great. We then received a phone call to say our daybed would be delivered on 23.01.2021, but that was a no show. We called into the warehouse to follow up on the morning of 23.01.2021 and were promised a call back, but (you guessed it) NOTHING. I’m past the point of irritation and disappointment. Please come fetch the rest of the items we bought from your store, give us our money back and allow us to give our business to a company that will appreciate it and provide us with the level of service we deserve. Please accept our sincerest apologies for inconveniencing you by expecting any level of service from you.