MA
MICHELLE A

1 reviews | Active since Mar 2009

27 Aug 2015, 15:41

Quality of Goods bad

I bought a base and mattress about 3-4 months ago at the Comaro Crossing branch. On the slip it stated Sealy but on the mattress it states Rochester and I did not think much of it. Anyway in the last 2 weeks the springs cut through both sides of the bed (material) so you actually injure yourself getting on or off the bed. I bought the bed thinking I would get at least 5 years out of it - needless to say it only lasted almost 5 months. I am quite disappointed as the branch also closed down so I don't know where to complain!

0
Replies (1)
Rochester Home Decor
Rochester Home Decor's reply27 Aug 2015, 15:52
Official
Hello keandre,

Thank you for bringing this complaint to our attention.

We have escalated the matter to the Regional manager who will contact you shortly to advise.

We apologise for any inconvenience caused.

Kind regards
Rochester management