Purchased my first couch from ROCHESTER. I regret it.

<p>I had purchased a two piece L - shaped couch on the 24th January 2017, which was delivered on the 26th January. <br />There were damages to the furniture in that there were areas of frayed material. <br />So I had submitted my complaint on the 2nd of February. I was required to send pictures of which I had done. <br />The furniture was collected on the 23rd March and I had clearly made indications of the problem areas on the line drawings which you had supp****. <br />The furniture was finally delivered (6th June) after TEN weeks! But this isn't the most worrying issue. None of the areas were corrected.<br />It is as if, it has been sitting at the workshop and all that was done was re-wrapping the furniture.</p> <p>I'v been seriously patient but this is honestly pathetic and I'm beginning to regret to have had purchased from Rochester!</p> <p>WENDY HLATSHWAYO (a sales employee) at the Stoneridge branch has been extremely helpful, but she is limited, if the workshop is doing their work.</p> <p>I had attached the purchasing receipt plus 6 photos.</p> <p>In response 8th June, the Supplier Service Manager, Uganderan Nair, has responded by saying that the damages are not covered under the supplier warranty , damages caused by 'pets'. <br />Firstly, how can this person make this assumption, secondly I do not own pets where I am living, thirdly this was never recorded and is a pathetic excuse! Its been almost 5 months now!</p>