Poor service from warehouse

On the 30th of August 2017 I spent R30 000 at the Rochester store in Carnival Mall buying a lounge suite as well as separate couch. I have arranged for the delivery to be made on Saturday, 2 September 2017. This was a surprise for my husband who was away and would return the following day. The delivery date was confirmed on two occasions with two people. Yet it did not happen. No one had the decency to contact me to inform me of the delivery not being able to take place and to arrange a new date at my convenience. My surprise for my husband was ruined ...instead of finding a new lounge suite, he was confronted with a TV room without any furniture. No one could explain to me why this has happened and no one wants to take responsibility for it. On the delivery note, it was indicated that the date of delivery was scheduled for the 2nd of September 2017. When I phoned on the 4th of try and find out what happened to my paid for furniture, the lady at the warehouse, Mavis said she would find out and get back to me. Three hours later and no response. Later during the day, I received a phone call from the driver from the warehouse informing me that he was on his way with the delivery. This was not arranged with me beforehand, but fortunately I was home to receive the delivery. I find this behaviour totally unacceptable. No one could care a hoot if you are inconvenienced or not just as long as they have their money. I will tell everyone I know who wants to buy furniture to steer as far away from Rochester as possible.