1 reviews | Active since Mar 2016
Poor service delivery
<p>I contacted Rochester (Michael Roberts) on 29 Nov with an email and photos of the plasma cabinet. He appologised and said it was escalated to his service department (I have emails as proof of this) on 6 Dec Rochester delivered a 1.8m Newton plasma that was damaged and which I did not accept, so the delivery person took it back with him.</p> <p>On 29 December I followed-up on this matter again, Michael said Christina from your service department will give me a call, I am still waiting for the call.</p> <p>On 11 January, I followed-up on it again, Sanders Ndemera informed me that Michael no longer worked there and this this is the reason the problem had slipped through the cracks.</p> <p>He send me an email to say the supplier only opens up again on 19 Jan, so it can only be followed-up then and he would call me to arrange delivery.</p> <p>On 30 Jan I send him an email requesting feedback - which was ignored and to which he didn't respond.</p> <p>On 31 Jan I phoned Sanders Ndemera at the Brooklyn branch and he had a terrible attitude, he doesn't know what the problem is and basically he is just saying it is not his fault, he have no solution or indication as how or when it will be sorted out.</p> <p>This is completely unreasonable and ridiculous.</p>
Sorry the review should start with the below paragraph and then the above should be read.
I placed my order 6 Sep 2016. On 3 Nov 2016 my order was delivered. I accepted the order. During November I took measurements to make tablecloths for the purchased items. That is when I realised the plasma that was delivered was a 1.6m Newton plasma and not the 1.8m Plasma that I ordered and paid for.
Sorry the review should start with the below paragraph and then the above should be read.
I placed my order 6 Sep 2016. On 3 Nov 2016 my order was delivered. I accepted the order. During November I took measurements to make tablecloths for the purchased items. That is when I realised the plasma that was delivered was a 1.6m Newton plasma and not the 1.8m Plasma that I ordered and paid for.
Thank you for bringing this to our attention.
We apologies for the service that has been received.
We see that our Service Department has placed an order with the supplier to manufacture your plasma unit, the item is due at our warehouse Mid March 2017.
We apologise for any inconvenience caused.
Kind regards
Rochester Management
Thank you for bringing this to our attention.
We apologies for the service that has been received.
We see that our Service Department has placed an order with the supplier to manufacture your plasma unit, the item is due at our warehouse Mid March 2017.
We apologise for any inconvenience caused.
Kind regards
Rochester Management
Good day
It is now 27 March and I have received no feedback whatsoever after the above posting by Rochester. When will you deliver the PLASMA??????? What is your excuse now??????????
Please advise, if I receive no response this matter will be taken further to the ombudsman and any other related party I can find, you have empty promises and take no responsibility to get this problem sorted out.
Good day
It is now 27 March and I have received no feedback whatsoever after the above posting by Rochester. When will you deliver the PLASMA??????? What is your excuse now??????????
Please advise, if I receive no response this matter will be taken further to the ombudsman and any other related party I can find, you have empty promises and take no responsibility to get this problem sorted out.