Poor Service by Rochester - 3 months of reporting without any resolution

I reported a faulty couch (delivered on the 10th Feb 2020) on the 07 Apr and got a response that Rochester is not operating during level 5. Sent a follow up email during mid May (level 4) but did not get any response. Finally got a response via email on the 8th June and a call from the store. They requested a proof of payment which I provided. I was told that this would be attended/resolved by the 12th June but to date there is still no response/resolution. I have sent countless emails following up, called the store but I was given a round-around. I’m very disappointed in their service. I would not recommend the store to anyone.