Poor Service at Rochester Furniture in Klerksdorp

This Furniture shop is continuously robbing people their money.They delivered incomplete and torn couches to us and they promised an exchange.up to today they have not.We called their customer care and contacted their Head Office.Every time we cantact them,they issue reference no.and they say they are ascalating the matter.Mt worry is we are the only ones making contact.We have awnd numerous e mails ,no response.