Poor service and workmanship

I purchased a R16000 lounge set from Rochester Northgate in 2013. I thought purchasing from a reputable company would mean good post service but I was totally wrong. Within a year of purchasing my set the stitching on the day bed was out, I called rochester nor gate and they said they will get head office to call me. It took head office over a month after numerous calls to return my day bed. Again within a year after that re stitch the stitching had started coming out. I called rochester north gate and spoke to Susan whom was very helpful. They picked up my day bed on the 26 May 2015 apparently since then head office only got a quote for re stitching last week and my day bed will only delivered on Wednesday. I cannot understand why only after I called rochester north gate last week did I get feedback on the progress of my day bed. I would call every second day and be told it's being sorted when nothing was being done. I'm disgusted by the service and I really don't appreciate being **** too. I did inform them that there is a stain on the couch and if they could sort it out and I was told they would do so but have been informed last week it's not possible. Poor quality workmanship