POOR SERVICE AND UNWILLINGNESS TO SERVICE CLIENT FROM THOKOZANI @ WITBANK BRANCH!!!

I went in on Friday afternoon and spoke to a guy by the name of Thokozani and he said I need to answer my phone on Saturday so they can get my details for delivery which should happen on Monday afternoon. He was happy to make me pay a delievery of R450 and my house is less than a kilometer away from the store and he said its their std fee. I paid it with no hassle!!! I received a call from a guy named Bradley from their call centre on Saturday and I said I can make time between 4pm and 7pm. he assured me that, thats the best time. fast forward to Monday( 23 Sept 2019) I receive a call of how I now need to get to my house because delivery is happening and if I cant make it now then it will take other 5 days for me to get my couch and Thokozani is literally forcing me to understand yet I am a paying customer and expect a service. I then called again asking for a managers number and he said he cant divulge such information as it is personal information and he is second in charge. upon getting a colleague to call in. He gave us incorrect information to their head office number!!! Clarisa is the store manager and she is on leave for today and he is giving me stories. I just want my couch or my money back. I mean how can he tell the reason why my couch cant be delivered is because the drivers still have to go to other areas why was I then called to make arrangements??? I moved my day around so that I avail myself for the time I knew they would deliver and now they giving me stories. Who's problem is it that Bradley works in Cape Town you have my address and anyone with logic can see the difference between Witbank and Middleburg. on a heat sheet so don't give us nonsensical stories!!! I WANT MY COUCH between 4 and 7 as per our verbal agreement!