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Carmea H

1 reviews | Active since Jul 2016

28 Jul 2016, 14:34

POOR SERVICE AND TURNAROUND TIME

<p>We app**** for finance at Rochester Parkview at the end of June 2016. After numerous attempts to get an offer we note that my husband's income was not added. That being added we only received feedback on Tuesday 26 July 2016. Al the while Parkview is blaming head office and we have to wait. Got approval and got told everything is now settled, and the will deliver soon. Now all of a sudden they need to first confirm if my next of kin are who they say they are and then there is a problem with the capturing of the deal!! All the while we are now waiting more than a month for our furniture. This is totally ridiculous and unacceptable. </p>

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply28 Jul 2016, 14:58
Official

Thank you for bringing your complaint to our attention.

We are currently investigating the progress of your application with the JD finance department and will be in contact with you shortly to advise.

We apologise for the inconvenience caused.

Kind regards

Rochester management