Poor Service

<p>I bought the Luena PU Queen bed in March 2017, they deliverd a bed without the slets to put the matterss i had to follow up with the shop wich was then deliverd two days after. On 31 May 2017 the wood support for the slets collapse, on 01 June 2017 i called the stored spoke to Faith who said that they can only logged a call for the bed to be picked up for fixing after i have sent them pictures.</p> <p>The pictures were sent around 15H45, to Faith's phone.On 02 June 2017 i called the store around 13:45 to check if they logged the call and when will the bed be taken foR fixing, i spoke to Patrician was very rude and told me that since i sent pictures to Faith they cant assist me becouse no ones see Faith 'e email and she is on day off and faith will only attend to the matter when she is back tomorrow. And the call is not logged for the to be fixed as we speak, i aske for the manage who was not in store.</p> <p>What i did not understand is that how Rocherster day to day operations work, does it mean that when one employee is not at work customers are going to suffer?</p> <p>Why is there no process where when employees goes on leave hand over what ever matter still outstanding which needs to be attend to?</p> <p>I am now left with a bed which i can not use becouse is broken and unfortunatly the store can not assist me as the person who was assisting is not at work.</p>