Poor service

<p>I bought furniture in December last year and after some delays with promised delivery date, I eventually had my stuff delivered around the 21st of December.</p> <p>Firstly, the delivery truck was so late that they got to my place just before 6pm when we had been expecting them from the morning.</p> <p>I was about to leave for an appointment and juat received the goods and left home. The next day i discovered that the sofa had a broken part. I immediately alerted Rochester (sending email with pics and all) and the Centurion Area Manager responded and promises swift response immediately they opened in 2017</p> <p>Opening time came and went, I had to follow up to get some action. Still the reaponse and action has been so good that I am still waiting for them to act.</p> <p>Sending emails (upon request) to them seems to mean zero as it hasnt amounted to anything</p> <p>Several calls to the branch (leaving messages for the sales agent who sold us the goods) has proved useless</p> <p>I'm now reaorting to this with the hope that they will reapond with some urgency</p>