1 reviews | Active since Apr 2009
Poor Service
I purchased a couch from Rochester Northgate in June / July last year. The couch is still under warranty and cost over R25k. The mechanism to activate one of the recliners has broken and I reported it in person to Rochester on the 19th March 2016. To date I have not heard from their \service department\" who were supposed to call me to make an appointment to come to my home and repair the couch.<br> I find their after-sales service to be absolutely shocking and unacceptable. "
Thank you for bringing your complaint to our attention.
As per discussion with the customer service agent, a replacement recliner cable has been ordered and we will be in contact as soon as it arrives.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
As per discussion with the customer service agent, a replacement recliner cable has been ordered and we will be in contact as soon as it arrives.
We apologise for the inconvenience caused.
Kind regards
Rochester management
The last response from us on your complaint is not reflecting.
We would just like to confirm that this complaint has been resolved and your cable has been installed.
Kind regards
Rochester management
The last response from us on your complaint is not reflecting.
We would just like to confirm that this complaint has been resolved and your cable has been installed.
Kind regards
Rochester management