Poor quality products and poor customer service

I purchased a bed in February 2025 and it was defective from the start. I logged a complaint immediately, but to this day nothing has been resolved. For the past three months, I have been misled with contradictory information from the salesperson and head office customer service.

When I tried to escalate the issue, I was promised that the Store Manager would call and email me, but she never did — completely ignoring me and refusing to provide any feedback. The lack of accountability and transparency is unacceptable.

As a customer, I deserve fair treatment and redress in line with the Consumer Protection Act. Yet instead, I’ve been left with a defective product and false promises, while the debit order is deducted without fail. The same energy the salesperson had when chasing commission and signing me up should be app**** to resolving my issue Do yourselves a favour DO NOT BUY AT ROCHESTER I regret ever step foot there ROCHESTER ATTERBURY VALUE MART