Poor Quality, Poor Maintenance

<p> I bought an expensive leather lounge suite from Rochester in 2007. I expect fair wear and tear (which hasn’t happened, the upholstery is like new), but I don't expect it to collapse. I enquired from their Northgate branch what maintenance they could offer. The reply promised the same day has now arrived after six days and I quote their email</p> <p> </p> <p>“</p> <p>I just got a email from my service team and they want to send someone out to have a look than he can make quote for us. If they come to your house they will charge a fee of R995 and that is not including the fee for the quote.</p> <p> </p> <p>If you happy than we can arrange ? Please let me know.”</p> <p> </p> <p>So, I have let them know. I object to being stiffed for a grand then an unspecified fee for a quote leading to an unknown repair cost, especially since I explained to them exactly what was wrong (one spring broken and one spring detached).</p>