kC
kimona C
1 reviews | Active since Apr 2013
20 Jul 2015, 14:27
Poor quality of goods
I sent in my day bed end of May due to the stitching opening and only received it on the 8th July to notice that the stitching was opening on a another section on the day bed but head office didn't pick it up. I was told a week and half ago I would receive a call from the branch manager but I haven't heard anything yet. I'm extremely disappointed.
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Rochester Home Decor's replyOfficial
20 Jul 2015, 14:56Hello kimonarc,
Thank you for bringing your complaint to our attention.
We are currently investigating the matter, and will get the Branch manager to contact you as soon as possible.
We apologise for the inconvenience caused and will take the relevant steps to resolve.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
We are currently investigating the matter, and will get the Branch manager to contact you as soon as possible.
We apologise for the inconvenience caused and will take the relevant steps to resolve.
Kind regards
Rochester management
Rochester Home Decor's reply20 Jul 2015, 14:56
Official
Hello kimonarc,
Thank you for bringing your complaint to our attention.
We are currently investigating the matter, and will get the Branch manager to contact you as soon as possible.
We apologise for the inconvenience caused and will take the relevant steps to resolve.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
We are currently investigating the matter, and will get the Branch manager to contact you as soon as possible.
We apologise for the inconvenience caused and will take the relevant steps to resolve.
Kind regards
Rochester management