POOR QUALITY FURNITURE AND THE WORST CUSTOMER EXPERIENCE

I am extremely disappointed with the service I received from Rochester. I purchased a couch for R19,000 and upon delivery noticed that the seats were already worn out. I reported this immediately, yet my claim was rejected and I was told it was simply “wear and tear.” How can wear and tear apply to a brand-new couch that was delivered the same day? This explanation is completely unacceptable. Instead of the quality product I paid for, I received a couch made of poor material with visibly worn seats. This has been one of the worst customer experiences I have ever had. It is shocking that a company would treat customers this way after such a significant purchase. I will be taking this matter further and seeking legal assistance, as I refuse to let R19,000 go to waste on a defective product