POOR QUALITY

I bought couches at Rochester at the end of November and I noticed the legs of the couches was cracked I then reported the problem to the sales person that assisted me when I was buying the couches I sent the pictures to the lady but I got no feedback. I followed up with her in January 2016 and was told someone will come change the couches I did not hear from anyone from head office as I was told they will phone me it is not 4 months and still the problem is not resolved. I also reported the day bed that I bought the back rest is sagging I was also told head office will call me in a few days. I am very unhappy I don't sit on the couches because I am scared the legs will break.....UNHAPPY