Poor experience from start to finish

We ordered some furniture towards the end of February 2018 and paid the deposit. Eventually some time late April, we are contacted to pay the balance before the furniture will be delivered. There was a lot of back and forth between us and the sales person as we wanted to read the terms and conditions etc. so we could know what our recourse would be if the furniture is damaged. Eventually we went in to pay the balance at the end of April so that we could take delivery of the furniture. On Monday 30 April, the sales person contacted us and said that he can get the furniture delivered but would require a copy of our ID in order to arrange delivery. I have never heard of anything so ludicrous especially with identity theft going on, why do we need to supply an ID after making a CASH purchase. He said it was because he was using a company for the delivery other than the regular form of delivery which already sounded suspicious. We told him to arrange for delivery through Rochester's normal channels on Wednesday or Thursday as we had told him to do when we went in to pay, due to Tuesday 1 May being a holiday. Wednesday arrived, no delivery nor a phone call. Thursday arrived, no delivery but we did receive a phone call late in the afternoon to say delivery would take place between 10am and 4pm on Friday and once again asked for our address; information that was provided when we did the purchase. By 4:30pm on Friday we still had not received delivery. We had taken the matter up with the Manager in charge who said that the sales person was not in that day and he had only been made aware of the problem that day. What manager doesn't know what is going on in his store and what commitments have been made to customers? He then said that he could arrange for delivery on the Saturday, making the assumption that someone would be home to take the delivery. We told him to contact us again on Monday as we felt that due to the pathetic service and lack of communication, we would prefer to cancel the order and get a refund. On Saturday, we received several phone calls from someone asking if anyone was at home because they had come to deliver furniture. This after we expressly told the manager that no one would be available to take the delivery! We have since confirmed cancellation of the order and requested a refund only to be told that it will take 7 working days to have our money refunded to us with no reason as to why it will take this period of time! To say that our experience with Rochester from start to finish has been a poor one is an understatement. We will never be purchasing anything from them ever again and will certainly be relaying our experience to all friends and family. They are very quick to take your money and then the after sales service goes out the window and is non existent. This may be a generalisation but it is certainly how we feel in this instance with our experience with the store we dealt with. Something we were really looking forward to has been *****ed by this bad experience.