Poor Customer servise and did not deliver

<p>I would like to express a huge disappointment and a poor service on our recent purchase of a bed, mattress, side pedestals and mattress protector with my fiancé on 27/8/2016 at Rochester Woodmead and we were assisted by Dulcy Chitiza , we paid the full amount and was advised to expect delivery in 4 to 6 weeks.</p> <p>Since there was no progress update from Dulcy I decided to contact her telephonically on 21/08/2016 and she told me that she was going to call the warehouse to find out, she later returned my call informing me to expect the delivery the following week.</p> <p> </p> <p>On 6/10/216 my fiancé decided to send her an email as we were in the fifth week no progress was provided to us, and we tried calling Dulcy several times on her landline to no avail. On 07/10/2016 Dulcy responded to my fiance's email informing us that she has called the supplier and will inform us as soon as it's reflects on her side, and that she tried calling us o no avail, which was incorrect as we had no missed calls nor messages and we had been receiving calls.</p> <p> </p> <p>On 09/10/2016 I received a phone call from Dulcy informing us that the mattress will not be available as the one we chose was discontinued; we had to come to the shop to chose another one or a refund. We opted for a refund as it didn't make sense to us as to why nothing was said until 6 weeks later. She then advised that we'll receive the bed on Tuesday 11/10/2016.</p> <p> When the bed was delivered my fiance discovered that it was a wrong delivery and the mattress protector what not there. He drove to the shop where he spoke to Aldred. When Aldred checked on the system he discovered that mattress protector was credited, and that he was under the impression that Dulcy had informed us about the mattress and been communicating with us, which was a false statement.</p> <p> I would really appreciate it if this matter can be attended to as soon as possible, we had to wait 5 weeks for the bed and still have to wait who knows however long and we are still without a bed and yet the full amount was received . Aldred as the Store Manager was unable to treat our matter as an urgency....and we need refund for the matress and matress protector to be refunded asap as we need to make alternative.</p> <p>To date no one has communicated with us.</p> <p> </p> <p> </p>