Poor customer Service & Damaged Goods

I bought a bed at Rochester Witbank +- 4 months ago. Unfortunately the bed is making squeaky sounds. I reported the bed last week at the shop and they told me they'll log a complaint with Sealy, which they did. Sealy approved my bed set to be replaced, I then went back to the shop today. Upon my arrival the sales man told me I was only approved for the base to be replaced. He then requested to see the text messages which I received from Sealy. He then said I should look around the store for another bed. Which I did , but I told him I don't like the beds I'm now seeing. Well I was willing for them to give me another bed. I asked how long will it take for them to deliver the new bed set, his reply was "I don't know, our system is currently offline since yesterday". Kindly so, I then ask how come your systems is offline for 2 days . He then started to be rude telling me " how is he supposed to know that , I should just understand when he tells me the system is offline. The question I'm asking is irrelevant. " Mind you, that was right in front of his store manager, who just kept quite and said nothing. I told the store manager that I'm unhappy with the service I'm receiving from them and I've purchased a bed from them and they not willing to assist him. She did not show any interest in my complaint, she just said the systems is offline there's nothing I can do now. I'll report your complaint . Like really , bad service I must say. I will never purchase anything from Rochester ever again. would not even recommend anyone to buy from them. All I want now is my money back and they can keep their bed. Poor customer service and selling furniture with defects is what they good at.