Poor customer service at Rochester Springs Mall

On Sunday 25th June 2023, I bought a daybed from Rochester Springs Mall. They gave me a R500 discount because there was a torn stitch that they promised would be repaired. The daybed arrived later that evening and to my disappointment, there were more problems. There was a horrible sound that came out whenever you sat down.

I went in store the following morning and spoke to Sbusiso the manager. He advised that ordering a new one would take 2 months and that they would have to take the broken one in immediately, leaving me without anything to sit on for 2 months and that wasn’t their problem. Either that or I get this one repaired which I learnt would also take about 4-6 weeks.

I went to look for a replacement at a different store and when they called Sbusiso to advise that they had found the same daybed at a different location, he proceeded to raise his voice and spoke in the most condescending tone. He basically told me he could refund me and I can go jump off a cliff for all he cares.

In a very calm manner, I told him I don’t appreciate his tone and how aggressive he is and he couldn’t care less. Now that someone else has intervened, I’m advised that I can take the daybed that’s in a different location but I must pay R600 for the delivery. How and why am I paying for the inconvenience caused to me by the staff at Rochester Springs Mall?

I’m so disheartened and disappointed at the service. It’s less to do with the daybed and more to do with how I’m being treated.