Poor Customer Service

<p>I bought a R25 000,00 lounge suite (Pellisima) at Rochester Furnitures in Woodmead. I sent it back for it to be repared as it is still under guarantee because it was damaged. The service department collected it at my place on the 28th of February 2016 and i have not received it back even today. In order for me to get feedback with regards to fixing it i have to call the service department from time to time, and towards the end of last month they informed me that they are unable to repair it and they will therefore give me a new one which i haven't received till today. </p> <p>This is not the kind of customer service i expected to receive at Rochester and the sad thing is that they have both my money and the lounge suite and i have now been sitting on the floor for the past 2 full months and a couple of days now.</p> <p>please help</p>