POOR CUSTOMER SERVICE

On the 06/02/2016 we ordered A Sienna Lounge Suite & an Athens Dining Table with 6 chairs.We also paid a deposit of R10k on this day.On the 20/02/2016 we paid the balance of R12k and made arrangements with Sipho & Nizaam to deliver on Saturday the 27/02/2016 @ 1pm but Sipho advised that he will do it at 12pm which we agreed on and delivery was included.Sipho also advsied that the goods are going to brand new with no damages but there is a hold on the dining room table and one of the lounge seat seems to be offset and do now know how to get this fixed.The reason for delivery on the 27/02/2016 was due to us moving into a new house and this was made clear to both sales staff and they agreed happily. On the 27/02/16 while busy moving house we realized that it is now after 12pm and no delivery was done and i decided to go to the outlet to follow up.I get to the shop and ask for Sipho and was advised by Nizaam that Sipho was suspended, so i follow up on my delivery with Nizaam.He said that there was no delivery scheduled for the 27/02/2016 which really upset me.Nizaam advised that there was no delivery put onto the system and that the stock was not in the store but at the warehou