Poor customer service, 22h00 pm delivery and damaged electrical cable

I bought items instore at Festival mall for delivery in Moletjie Polokwane. The delivery was scheduled for the 5th but it did not arrive.

On Saturday morning at 10h15 I recieved a call from the Polokwane warehouse supervisor called Dan.

He initially said that they were struggling to get hold of me, and when i asked him what he meant by that since i never got any missed call from Rochester he brushed me off and proceeded to say that they will be delivering. The delivery never arrived until I recieved a call around 21h45pm that the delivery is around the village and getting lost. Who delivers around 10pm.

Then the got in the yard and the driver damaged the electrical supply cable to the main meter.

I called Dan immediately around 22h00, he told me that he will tale responsibility for the incident and report it to Eskom and call me first thing tomorrow morning.

Yesterday around 9am I called him to follow up, to my surprise he did not call eskom to report the incident and gave me attitude mentioning that he is very busy with deliveries.

1. My matress protector was missing. 2. To this moment, my mother in law who does not have electricity 3. Her groceries is being spoiled due to no electricity I have been calling your head office and customer care since Sunday morning.