Poor customer service!

My experience with Rochester Clearwater has been horrific to say the least. I was sold a couch with a tear on the cushion, on the 4th of July 2020. I made mention to the consultant Amier prior to purchase and he promised a new cushion would be provided within a week or two of purchase. Two months later, I still don't have a new cushion and sitting on a defective good.

I have been following up for weeks and get excuses and stories at every point. The customer services is poor, no follow up or feedback. I constantly have to follow up.

I just tried calling them to speak to the manager and again - shocking service. She's either to busy or gone to the restroom !!!!!!!!!!! There's a lack of professionalism at that store. I'm beyond irate at this point, it's unacceptable!