Poor aftersale service

You pay and arm and a leg for furniture yet the quality is poor. I logged a call with Rochester after the stitches on my couch came loose. They logged it on the 21ste of November and said it cam take up to several weeks to resolve

Do you think I will shop again at Rochester? Certainly not Your repair is logged with the JD Service Centre: Your Reference Number is: CO-GRAF-*** Kind Regards Customer Care -