Poor after sales service

<p>I am very disappointed with the lack of after sales service from Rochester Furniture at The Reds Mall.</p> <p>I bought a cream day bed made from Taurus fabric at their store in May 2016 and I noticed that small tear marks the size of an ant started to form on the seat panels within a month.</p> <p>I reported this matter to Stephen Leybourne who is apparently the branch manager on the 12 July 2016. He informed me that he escalated the matter to Alpine Lounge. To this day I have not heard from him or Alpine Lounge and my fear is that these tear marks will become bigger and devalue the couch.</p> <p>This incident has caused me to have a very negative attitude towardsRochester Furniture and I do not see myself buying from their store going forward if this is how they handle customer complaints.</p> <p>I am not asking them to replace the couch but all I want is for them to assess this damage and advise on how it can be fixed. Whats the point of buying an expensive couch if the fabric starts breaking within a month??? This is absolutely unacceptable...</p>