Poor after sales service

On 05.08.2019 I bought a dining room suit and a base set from Rochester Lephalale (Limpopo) which were delivered on 07.08.2019. On 03.09.2019 I realized that the mattress has sank inwards like an old bed would on the right side. I went and reported the issue at the store. I spoke to a consultant by the name of Salome; who told me she doesn’t advise anyone to buy that particular base set ( which puzzles me why do they have it in the shop in the first place). She told me the issue has been reported and someone will contact me to come and fetch it. 2 days later, there was no communication whatsoever from them; I contacted the store and Salome told me she’s been off work and is currently waiting for a reference number, I went ahead and complained over the phone; I was told to escalate my complain with their head office.

It’s now five days later, I’m still waiting, absolutely no one has contacted me, no sms whatsoever to acknowledge that I’ve lodged a complaint. This is unacceptable, it was my first time buying from them and it is certainly the last time.