pathetic sevice :(

I bought lounge suite through credit facility a month later I till don't have a feedback. I know I qualify for the item but am getting nothing from this sales rap. I made follow ups and I was told the guy is useless by the colleague of hes and I was further told I will get the call to update with my purchase. I guess the second sales man is as same as the first one. I will fight for that purchase and I will get it from them. The management need to train customer service over and over till they get it right. Am so disappointed indeed. :(