Pathetic service

I've received very bad customer service at Rochester.

My mother bought couches at Rochester thavani mall, they are still under warranty and they r damaged. I sent a complaint on the 15th of May 2020 I was given a ref number ***. I was advised that due to the Lockdown restrictions they will delay in coming to fetch the couches. My brother went to polokwane Rochester in June n he was given a ada ref number.

I called the call centre on the 14th Oct 2020 I spoke 2 a guy by the name Tshego or tshepo n he said the person who captured the complaint didn't capture it correctly! What is that? Why waste my time and resources?

I was on the like wit him and he said it won't take time cz he has all the info. I kept on telling him I Wil run out of airtime he said he won't take long, he then went on to say I must not worry even if it cuts off I Wil receive an sms with the new ref number which I never received!

I'm calling Rochester everyday with no response and no1 willing to assist! I regret advising my mother to buy couches at Rochester!

This has been going on since May and the couches are getting more and more damaged!

I'm not sure if u don't take customers crus or it is just us who are being treated like trash!

I will not advise any1 2 even step at Rochester