pathetic service and customer experience

I have the worst experience with Rochester furniture. I have complained on their website and at the store I bought from over two weeks ago and still haven't received any response. This is by far the worst experience I've come across. I bought couches about three months ago at the Maponya store and they were brought to me two months later which was alright except that the couches had some damage on them. I wasn't there when the couches were delivered but my wife was, she made remarks on the delivery slip about the damages and delivery guys said to her the couches would be replaced. I went to the store a week later to report the matter to the manager there and he asked me to send him pictures of the damage and I did that about three days later. When he received the pictures he said he would log a call to have them repaired. The couches were picked up from my house and a week later I called the store manager who told me that the assessment was completed and there's money to be paid but he's not sure who it must come from. He then said but it wont come from me, meaning that the money due will not be paid by myself. another week went by and I called again of which the story had changed now, I needed to now pay R2000 for the damage because it was customer negligence and that I reported the matter after 7 days. Its been 5-6 weeks now since you guys collected those couches from my house. Can you please return them.