Pathetic service !

I made an order online, no one bothered to inform me it's out of stock. I made a second order, I don't have an order number, payment has been made if I don't follow up( telephonically) no one bothers to give me feedback, consultant doesn't even answer her emails or calls or provide any feedback after I have requested. I would never ever recommend making any purchases with this store. As it stands I don't have a delivery or order confirmation and I need to make arrangement again for delivery.