Pathetic service

I purchased a leather lounge suit April 2014 (cash)as soon as the deal was done the problems started. Was never delivered on the date. When it was finally delivered it was damaged.They took the whole set said it would be replaced. They brought the exact same DAMAGED LOUNGE SUIT. I asked for loan lounge suit and was told they don't do that the customer must make a plan. They finally brought the lounge suit and it was the wrong colour. Finally I get my suit and 7 months later it starts cracking and peeling . I inform rochester of this and they can't give an answer they get ahold of grafton everest and they say it's not their problem as well. Finally rochester says they will repair the lounge suit. I insisted they take piece by piece from experience of not having a lounge suit for so long. They agree and pick up on the 20February 2015 and say I will get it back in 3 weeks time. It's now April 2015 and still I don't have the first piece back . They call me to say they will deliver Tuesday21st ,the guys get here and have nothing instead they say to me they here for a pick up. They call me again and say they will deliver Friday 24th ,they get here the colour is wrong and it's damaged