SB
Sohil B
1 reviews | Active since Nov 2014
12 Apr 2016, 11:34
Pathetic Customer Service
Sent chairs for repairs in Jan 2016. Have not yet received the repaired item (Apr 2016). Zero accountability from Rochester store as they blame the repair centre (Alpine). No contact details for person at Alpine. Fiona promised delivery on many occasions with no resolution.
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Rochester Home Decor's replyOfficial
12 Apr 2016, 11:57Hello sohilb1,
Thank you for bringing your complaint to our attention.
We have liaised with the customer liaison agent for the Northgate branch, and they will be in contact shortly to make arrangements to deliver your chair back to you.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
We have liaised with the customer liaison agent for the Northgate branch, and they will be in contact shortly to make arrangements to deliver your chair back to you.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Rochester Home Decor's reply12 Apr 2016, 11:57
Official
Hello sohilb1,
Thank you for bringing your complaint to our attention.
We have liaised with the customer liaison agent for the Northgate branch, and they will be in contact shortly to make arrangements to deliver your chair back to you.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
We have liaised with the customer liaison agent for the Northgate branch, and they will be in contact shortly to make arrangements to deliver your chair back to you.
We apologise for the inconvenience caused.
Kind regards
Rochester management