Pathetic

I have purchased your lounge suit (PRESTON 3 PIECE 3 ACTION LOUNGE WITH HIDDEN CONSOLE, grey) in December 2025 at your store located at Rochester N1 city and was delivered within a few business days later, on the day of delivery the lounge suit came brand new but was damaged in a sense that it was perished and color was changing and the back rests was all not sitting/fitting correctly... That being said i have told the delivery team to take it back the same time and they did so.

I had then entered the store again and queried on this and another brand new set was then issued to me which was delivered within a few business days later In Dec 2025 (BEFORE CHRISTMAS).

The second brand new set also had some issues with how the back rest fitted an the delivery team explained that they dont know anything about installing as they just deliver and dont even do installation and they just assisting. I had then called the store an they explained it will get right after using it sometime.

In May 2026 i had called an questioned on the suit as it started perishing and changing color JUST AS HOW THE FIRST BRAND NEW SET THAT WAS RETURNED and the person i spoke to advised they will get back to me.

Its being 3 months and still no feedback, the lounge suit is really not what i paid for, the single seater is unstable, the 3 seater is tearing in the back an staples are coming out, the 3 seater wood is bending, the 2 seater doesnt sit correctly, JUST TO NAMR A FEW OF THE ISSUES. Its basically getting how the first set was an this is really not what i paid for as it was not cheap.

The main query is how the colour of the material is changing!!!

We treat the lounge suit with the best care possible but due to how it was manufactured its extremely frustrating that we have to go through this an after 3 months no1 gets back to me!!!AFter sometime they did get back to me but saying i need to pay for the sofa to be repaired and they gave me a quote of which this was not our wrong doing but a default in the sofa - The store and the manager of the store is refusing to refund or give me a brand new set as they saying its what the manufacture says.

Almost 2 months had past from our last query and now im told the sofa is damaged as we left it in the sun, I had sent pictures showing that the sofas has always being covered and treated with care, I have sent pictures showing that this is happening exactly how the first one is but the store and manufacture is refusing to assist and continues to play the blame game when I am providing proof that the fault is not on my side. I strongly urge anyone that wishes to have great experience to not use this store nor any product from them as once you spend R20.000 plus they don't care !!!