Passing the Buck!!

We bought a TV cabinet from the Rochester @ Fourways Crossing in February! <br> <br> When the first cabinet arrived it was scratched and had chips in the wood so obviously no pre-dispatch check was done on the peace of furniture when it left the warehouse! Thomas from the store did organize us another unit, it was delivered 3 days later but this unit had scratches on it and found it needed another coat of paint on the shelf as we could still see black marks coming through the first coat of paint! We informed Thomas and his idea as it was the last unit available that he organizes another shelf and gives us a discount for the scratched unit which we are still waiting to receive and we are now coming up September!!!<br> <br> Ever since that last conversation with helpful Thomas he has been avoiding us and passing the buck every time we try follow up about the discounted money that that is still owing to us and the guy to paint another coat on the shelf! <br> <br> This definitely feels like Rochester are dropping the ball with customers when it comes to after-sale service! <br> <br> Can someone @ Rochester please come to the party and help organize this refund and get this sorted out???