One month to process refund at Rochester

I bought a novelty chair ror R2000.00 from Rochester Centurion on 24 October 2015 and requested to collect it from their Northgate branch. Upon moving to my new house, I realised the chair was too big for the corner I wanted to place it in and I went to Northgare to cancel the order on 1 November 2015. Three weeks later I still hadn't received my money. The salesman who had helped me, Khathutshelo Mulaudzi was avoiding and not returning my calls. When I asked to speak to someone more senior I was being blocked. I was told the signature on the order form and the cancellation form don't match but no one was willing to send me proof when I challenged them. I was not given feedback or timelines of how long it would take to process the refund. No one wanted to give me answers. On 28 November I went back to Centurion to follow up and was told I would have my money the following day. I had to follow up twice more before the money was refunded on 1 December 2015. I'm appalled at the disgusting service I received, considering I hadn't even taken delivery of the goods. I will never buy from this store and would not recommend it to anyone.