Northgate Branch - Pathetic Service

I ordered furniture in store and paid the full amount. I was told I would have the items in 2 weeks. At least four weeks later, I was told that the goods were taking long to manufacture. That was when I asked that only those goods available be delivered; the rest of the order was to be s****ped and the money refunded. I was promised that goods would be delivered that weekend. Well, after several weeks of waiting; I cancelled the entire order. What annoyed me most was that if I didn't call and follow up, no answer would be forthcoming. I was travelling,and very busy for a couple of months. Then I remembered that noone had been in touch with me ir confirmed the refund. I called, submitted the documentation a few weeks ago, and was helped by the current branch manager. He apologised for the delay and assured me it would be resolved. I grew hopeful that the matter would be dealt with swiftly because he sounded competent. Well, it seems all queries directed to Rochester follow a set formula of making promises the salesmen can't/won't keep. No follow ups, unless I initiate them. Pathetic service, to say the least. Each time I call, it's another excuse. Rochester Northgate,you did not deliver. I paid timeously. I have waited long enough. No more excuses,from you please, just resolve this immediately!