Nonsense

I bought couches from Rochester in South Gate Mall and they were delivered same day. When we got to my house the guys put together the couches and only to find out the one sitter was not delivered. In addition to that we also noticed that the one side of my 2 sitter is not reclining and the delivery guy noted all of that down. This was on the 26th of April and this guy promised to deliver the remaining couch the following day. Days went pass and nothing was delivered to my house, no call from the shop to apologize and advise of my remaining couch. I then phoned the shop after a week and spoke to one of the sales guys who advised that the couch has been ordered from the factory and he will keep me posted of the outcome. Till today I have not heard from these people and now all I want is for them to collect their stupid couches from my house and refund me my money including the one I paid for delivery.