Non existent customer service

Purchased a lounge suite over 30k in December 24 and had issues. Complained within 7 days of purchase and when lounge was replaced, had quality issues again. Almost end of January and still waiting for the replacement of the replacement lounge. Customer service is non existent in the Cornubia Rochester branch. There is actually no one that I can complain to as the manager of the store is your 1st level of complaint and that's the end. I will NEVER make another purchase from Rochester and urge others to do so as well