Non existent customer relations. 0 stars

I purchased two ghost chairs online which were on special and paid for. I received an sms the chairs would be delivered on 26 November 2020 and this not happen. Until that point I could track the delivery of the item. Since then I cannot track the delivery it says there is no tracking for this order.

I have contracted customer service, jdg- Rochester to no avail. No one can tell me where the chairs are, why they were not delivered despite proof provided. One person asked me to go to the store when I’ve clearly indicated this is an online purchase.

I’ve been pushed from pillar to post with no answer as to why I did not receive my chairs? Where are the chairs? If they will ever be delivered yet the company and delivery has been paid for in full.

Worse customer experience. In tough Financial Times and making an effort to support the retail industry with such results is not only a terrible experience but horrifying. The company takes hard earned money with no respect to assist the customer with legitimate concerns on paid products.

Online service and shopping is not worth it, Customer service of Rochester and JDG is scary and awful.

If I could give no star I would!